By on 01/10/2018

I am writing to compliment you on the service you provide.

Our call was promptly answered on Friday by a friendly real person. No Press 1 for this or 2 for that or 'I'll just put you on hold'. The service you provide and costs were outlined and we were told that a technician would be with us the following morning between 9:00 and 11:00 am.

The guy arrived within this time and really had to puzzle out the problem of our blocked drain as the symptoms we could see proved to be in a totally different place to the blockage causing the problem. He cleared the badly blocked drain and told us the probable cause was fluff discarded into the waste water by the washing machine.

He then located all our drain covers with a detector, some of which were hidden under our gravel paths.

Your efficient service was totally hassle free. Such a refreshing change in this day and age and we feel we had good value for our money.

Three cheers for the Drain Doctor Team.

Lionel and Susan Bidwell, Ireby, Cumbria.

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